Last updated: January 2026
At Aya Innovations LLC and Aya Innovations Ltd., doing business as Aya (“Aya,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use the Aya Shopper App (the “App”). By using our App, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that is necessary to provide and improve our services, complete customer orders, and meet legal obligations.
A. Information You Provide DirectlyAccount Information: When you create an account, we collect your name, email address, phone number, and password.Order Details: When you place an order, we collect information about the items purchased, delivery preferences, and delivery instructions.Payment Information: Payments are processed securely through third-party payment processors such as Stripe. Aya does not store full payment card details.
B. Information We Collect AutomaticallyDevice Information: Information about your device, including device type, operating system, and unique identifiers.Usage Information: Information about how you interact with the App, such as pages viewed and actions taken.Location Data: With your permission, we collect location information to help identify nearby markets and facilitate deliveries.
C. Information from Third PartiesThird-Party Authentication: If you sign in using Apple or similar services, we may receive basic profile information as permitted by those services.
2. How We Use Your Information
We use your information for the following purposes:Providing and Operating the Service: To create and manage accounts, process orders, arrange deliveries, and communicate about your purchases.Internal Operations and Improvement: To analyze usage, improve functionality, troubleshoot issues, and enhance the App experience.Marketing and Communications: To send service updates, promotions, and newsletters. You may opt out of marketing communications at any time.Customer Support: To respond to inquiries and resolve issues.Legal and Security Purposes: To comply with legal obligations, prevent fraud, and protect the rights and safety of Aya and its users.
3. Sharing Your Information
We do not sell your personal data.
We may share your information in the following limited circumstances:Service Providers: With trusted third-party vendors who help us operate the App (such as payment processors, cloud hosting providers, and delivery partners).Legal Requirements: If required to comply with applicable law, legal process, or governmental requests.Business Transfers: If Aya is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
4. Your Rights and Choices
You have the following rights regarding your personal data:Access and Correction: You may review and update certain account information through the App.Marketing Preferences: You may opt out of marketing communications at any time.Deletion: You may request deletion of your personal data by contacting us at support@ayamarkets.co. We will respond to and process verified requests within 30 days, subject to legal and operational requirements.
UK & EEA Users
If you are located in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws, including the right to object to or restrict certain processing of your data, the right to data portability, and the right to lodge a complaint with a relevant supervisory authority.
5. Data Security
We implement reasonable technical and organizational measures, including encryption and access controls, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal data for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Children’s Privacy
Aya does not knowingly collect personal information from children under the applicable age of digital consent. If you believe that a child has provided us with personal information, please contact us and we will take appropriate action.
8. International Data Transfers
If you access the App from the United Kingdom or European Economic Area, your information may be transferred to and processed in the United States or other countries. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect personal data transferred internationally.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be effective when posted in the App. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email
support@ayamarkets.co
United States
Aya Innovations LLC
Address: 228 Park Avenue #219720, New York, NY 10003
United Kingdom
Aya Innovations Ltd.
Address: 77 Farringdon Road, London, EC1M 3JU